If you are not satisfied with a product you purchased, you may return the unused portion for a full refund of the purchase price within 30 days of purchase. The unused portion must contain at least 50% of the original portion of the product. Unfortunately, we cannot refund the original and return shipping charges. If you were shipped the wrong product in error, you may return the product at our expense for a full refund of the purchase price and shipping charges. You must email firstname.lastname@example.org to get a Return Merchandise Authorization number (RMA) prior to shipping your return. We reserve the right to refuse RMA's if our return policy is being abused.
If you purchase nutrition bars that contain chocolate, they may melt during transit. Although this problem is rare, we suggest that you refrigerate all chocolate products as soon as you receive them to restore consistency. WE DO NOT ACCEPT RETURNS ON MELTED PRODUCTS.
Our return policy is applicable to all products purchased at TheNutritionStore.com with the exception of products manufactured by the following brands:
Unfortunately, the manufacturers listed above will not allow us to handle your return. If you purchased product from one of these manufacturers, you will need to contact them directly to arrange your return. The phone number and web address of the appropriate manufacturer should be listed near the UPC code on the product.
To ensure delivery of your order, we have chosen reputable carriers for all of our domestic orders. All of our domestic shipments are sent with delivery confirmation from either the US Postal Service or UPS.TheNutritonStore.com is not responsible for undamaged merchandise once delivery has been confirmed by UPS or the US Postal Service. All mail or parcels that are lost after delivery will be the sole responsibility of the consumer and all claims for packages lost after delivery will have to be filed directly with UPS or the US Postal Service. Parcels that are either refused by the recipient or returned to us due to an incorrect or undeliverable address will be processed as returns. You will receive a refund for the purchase price of your order minus the shipping charges.